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Booking Terms for United Kingdom

We're preparing a United Kingdom-specific version of this document. Until it's published, the version below applies to bookings made through Packhood Ireland and is provided for reference only.

Contact us with any questions.

Packhood Booking Terms

Effective from: April 2026

Prohibited Items

You confirm that you are not storing any of the following:

  • Stolen property or vehicles (incl. bicycles, cars, or similar).
  • Weapons of any kind, incl. guns, explosives, ammunition, fireworks.
  • Illegal goods of any kind (drugs, drug paraphernalia, stolen items).
  • Food, drink, or perishable goods.
  • Anything alive or once alive (animals, plants, insects, fungus, bacteria).
  • Items producing strong smells, gas, or leaking liquids.
  • Liquids of any type; flammable/hazardous/contaminated/radioactive/toxic materials.
  • Damp, mouldy, rotten, or pest-infested goods.
  • Anything noisy, heat-generating, or that may expand, burst, or otherwise pose a risk.
  • Cash, securities, jewellery, or other valuables.

Storing any Prohibited Items may result in immediate termination with no refund and liability for damages.

General Terms

  • "Renter" and "Host" have the same meaning as in Packhood's Terms & Conditions.
  • By making a booking, you agree to these Booking Terms, Packhood's Cancellations, Notice, Refunds & Disputes Policy, and the full Terms & Conditions.
  • All times use the listing's local timezone; DST/leap years are handled accordingly.

Booking & Payments

  • When a Renter requests to book, Packhood places a temporary hold (via Stripe) for the first month's fee.
  • Booking is not confirmed until the Host accepts.
  • If accepted within 48 hours, the hold is captured and the booking starts on the Start Date.
  • If declined or not accepted within 48 hours, the hold is released.
  • If accepted late (>48h), the Renter must re-authorise payment.
  • Start dates can be selected only within the next 30 days.
  • Minimum term = 1 month.
  • Monthly billing continues on a rolling basis until ended under the Notice rules below.

All fees and payments must go through Packhood. Off-platform payments are prohibited.

Host Duties

  • Provide accurate listing details (size, access, security, address).
  • Ensure the Storage Space is accessible, safe, and in working order.
  • Retain copies of any keys or fobs issued.
  • Replace locks/keys at your own expense unless damaged by the Renter.
  • Comply with mortgages, leases, insurance, and applicable law before listing.

Renter Duties

  • Pay fees promptly via Packhood's payment system.
  • Keep the space tidy and free of rubbish.
  • Package goods suitably for the conditions (e.g., waterproofing where appropriate).
  • Do not alter the space (e.g., install locks) without the Host's written consent.
  • Return the space in the same condition on move-out and remove all goods by the Effective End Date (EED).

Cancellations, Notice & Refunds

Before Start (same as policy):

  • Renter cancels ≥72h before Start → Full refund.
  • Renter cancels <72h before Start → 50% refund of first month (Packhood keeps 50%).
  • Host cancels before Start → Full refund to Renter; Host may be penalised for reliability.
  • No Host reply within 48h → booking request expires; hold released.

After Start (notice model, symmetric for Host & Renter):

  • Either party may end an active booking via End booking in the app.
  • The notice clock runs from the end of the current billing month, not the click date.
  • No refund for the current month.
  • One additional notice month is billed.
  • All billing and payouts stop at the Effective End Date (EED).

EED = current_period_end + 30 days (23:59 local)

Dashboards display "Ends {EED}" and the counterparty is notified.

Safety / force majeure:

If Packhood verifies a genuine safety risk, illegal activity, or force-majeure event, Packhood may end immediately and issue a full or partial refund at its sole discretion.

Refund path & timing:

Refunds go back to the original card via Stripe. Processing time is typically 5–10 business days (bank dependent).

Guarantee & Disputes

  • Packhood may (at its sole discretion) reimburse Hosts up to £300 per booking for direct damage caused by a Renter. This is goodwill only, not insurance.
  • Eligibility requires: time-stamped before/after photos, rule compliance, and timely reporting.
  • Time windows:
    • Renters: raise issues within 48h of Start or incident.
    • Hosts: report within 48h of discovery and no later than 14 days after move-out.
  • Evidence (photos/video, chat logs) may be required.
  • Payouts may be frozen while a dispute is reviewed.
  • Packhood's decision is final.

Termination

  • Either party may terminate immediately for breach, fraud, prohibited items, or verified safety risk.
  • For ordinary endings after Start, the notice model above applies (no instant Host kick-outs).
  • Packhood may suspend accounts or cancel bookings for fraud, breach, or risk.
  • Terms may be updated at any time; continued use = acceptance.

Liability

  • Packhood is a marketplace only — not a bailee, landlord, or insurer.
  • Hosts remain responsible for their property; Renters remain responsible for their goods.
  • Packhood's maximum liability per booking is capped at the Packhood commissions received for that booking.

By confirming a booking, you agree to these Booking Terms.