Skip to main content
List your space

Packhood Booking Terms

Effective from: April 2026

Prohibited Items

You confirm that you are not storing any of the following:

  • Stolen property or vehicles (incl. bicycles, cars, or similar).
  • Weapons of any kind, incl. guns, explosives, ammunition, fireworks.
  • Illegal goods of any kind (drugs, drug paraphernalia, stolen items).
  • Food, drink, or perishable goods.
  • Anything alive or once alive (animals, plants, insects, fungus, bacteria).
  • Items producing strong smells, gas, or leaking liquids.
  • Liquids of any type; flammable/hazardous/contaminated/radioactive/toxic materials.
  • Damp, mouldy, rotten, or pest-infested goods.
  • Anything noisy, heat-generating, or that may expand, burst, or otherwise pose a risk.
  • Cash, securities, jewellery, or other valuables.

Storing any Prohibited Items may result in immediate termination with no refund and liability for damages.

General Terms

  • "Renter" and "Host" have the same meaning as in Packhood's Terms & Conditions.
  • By making a booking, you agree to these Booking Terms, Packhood's Cancellations, Notice, Refunds & Disputes Policy, and the full Terms & Conditions.
  • All times use the listing's local timezone; DST/leap years are handled accordingly.

Booking & Payments

  • When a Renter requests to book, Packhood places a temporary hold (via Stripe) for the first month's fee.
  • Booking is not confirmed until the Host accepts.
  • If accepted within 48 hours, the hold is captured and the booking starts on the Start Date.
  • If declined or not accepted within 48 hours, the hold is released.
  • If accepted late (>48h), the Renter must re-authorise payment.
  • Start dates can be selected only within the next 30 days.
  • Minimum term = 1 month.
  • Monthly billing continues on a rolling basis until ended under the Notice rules below.

All fees and payments must go through Packhood. Off-platform payments are prohibited.

Host Duties

  • Provide accurate listing details (size, access, security, address).
  • Ensure the Storage Space is accessible, safe, and in working order.
  • Retain copies of any keys or fobs issued.
  • Replace locks/keys at your own expense unless damaged by the Renter.
  • Comply with mortgages, leases, insurance, and applicable law before listing.

Renter Duties

  • Pay fees promptly via Packhood's payment system.
  • Keep the space tidy and free of rubbish.
  • Package goods suitably for the conditions (e.g., waterproofing where appropriate).
  • Do not alter the space (e.g., install locks) without the Host's written consent.
  • Return the space in the same condition on move-out and remove all goods by the Effective End Date (EED).

Cancellations, Notice & Refunds

Before Start (same as policy):

  • Renter cancels ≥72h before Start → Full refund.
  • Renter cancels <72h before Start → 50% refund of first month (Packhood keeps 50%).
  • Host cancels before Start → Full refund to Renter; Host may be penalised for reliability.
  • No Host reply within 48h → booking request expires; hold released.

After Start (notice model, symmetric for Host & Renter):

  • Either party may end an active booking via End booking in the app.
  • The notice clock runs from the end of the current billing month, not the click date.
  • No refund for the current month.
  • One additional notice month is billed.
  • All billing and payouts stop at the Effective End Date (EED).

EED = current_period_end + 30 days (23:59 local)

Dashboards display "Ends {EED}" and the counterparty is notified.

Safety / force majeure:

If Packhood verifies a genuine safety risk, illegal activity, or force-majeure event, Packhood may end immediately and issue a full or partial refund at its sole discretion.

Refund path & timing:

Refunds go back to the original card via Stripe. Processing time is typically 5–10 business days (bank dependent).

Guarantee & Disputes

  • Packhood may (at its sole discretion) reimburse Hosts up to €300 per booking for direct damage caused by a Renter. This is goodwill only, not insurance.
  • Eligibility requires: time-stamped before/after photos, rule compliance, and timely reporting.
  • Time windows:
    • Renters: raise issues within 48h of Start or incident.
    • Hosts: report within 48h of discovery and no later than 14 days after move-out.
  • Evidence (photos/video, chat logs) may be required.
  • Payouts may be frozen while a dispute is reviewed.
  • Packhood's decision is final.

Termination

  • Either party may terminate immediately for breach, fraud, prohibited items, or verified safety risk.
  • For ordinary endings after Start, the notice model above applies (no instant Host kick-outs).
  • Packhood may suspend accounts or cancel bookings for fraud, breach, or risk.
  • Terms may be updated at any time; continued use = acceptance.

Liability

  • Packhood is a marketplace only — not a bailee, landlord, or insurer.
  • Hosts remain responsible for their property; Renters remain responsible for their goods.
  • Packhood's maximum liability per booking is capped at the Packhood commissions received for that booking.

By confirming a booking, you agree to these Booking Terms.